Privacy Policy

At Solvitron Technologies, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our remote IT support services, or engage with our CareShield™ AMC plans. This policy complies with international data protection regulations, including the GDPR (Europe) and CCPA (California).

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services.

• Personal Information: Name, email address, phone number, billing address, and payment details.
• Technical Information: IP address, browser type, operating system, and device identifiers collected automatically when you visit our site.
• Remote Session Data: With your explicit consent, we may temporarily view system logs, configurations, and error reports necessary to diagnose and resolve your IT issues. We do not independently store your personal files.

2. How We Use Your Information

We use personal information collected via our Website and services for a variety of business purposes described below:

• To facilitate and deliver requested IT support services to you.
• To manage user accounts and billing for CareShield™ AMC plans.
• To send administrative information, such as service updates, security alerts, and policy changes.
• To respond to your inquiries and offer customer support.

3. Remote Access Protocol & Security

Our core service involves remote access to your devices. We adhere to strict protocols:

• Connections are secured using end-to-end AES-256 encryption.
• We cannot access your system without an active session ID provided by you.
• We do not secretly monitor or record sessions. Any required session recording for auditing purposes will only occur with prior on-screen verbal/written consent.

4. Data Sharing and Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal data to third parties.

5. International Data Transfers

Solvitron Technologies is headquartered in New Delhi, India. If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed by us in our facilities. We ensure appropriate safeguards are in place to protect your data in accordance with international standards.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification if your information is inaccurate.
• The right to object to or restrict our processing of your personal data.
• The right to data portability.

To exercise these rights, please contact us at info@solvitrontech.com.

7. Contact Us

If you have questions or comments about this Privacy Policy, you may contact our Data Protection Officer at:

Solvitron Technologies
H430, H Block, Shamsul Road, Jaitpur Extension Part 2, New Delhi — India — 110044
Email: info@solvitrontech.com
Phone: +91 8383076516